How to Deal With Difficult People

A #1 Best Seller in multiple categories including Business Life, Business Etiquette, and Service Industry

Have you ever had a negative interaction with someone and later regretted not having said or done the right thing to improve the interaction? Or worse, did you think that perhaps there was nothing you could have said or done to make it better?

We have all been there. It’s frustrating. Frustrating enough, in fact, that few people like to dwell on such experiences, let alone relive them through painstaking analysis. Instead, most people dismiss the person and move on. They often do this by judging the person as being difficult, rude, etc. Although this judgement may capture a thin slice of reality, it is not helpful because it relieves one of responsibility and control when, in fact, there most likely was something that could have been said and/or done to improve the negative interaction. What was it? How can you know the right thing to say or do, reliably, across a multitude of highly varied circumstances and people? Is it always worth making an effort? When is avoidance or escape preferable to confrontation?

These are some of the questions that are addressed in this short and to-the-point book. You will learn specific techniques for dealing with a variety of people, from regular folks that are simply in a bad mood, to psychopaths.  Whether at work, home, or a new environment, you will be benefit from applying these techniques to deal with the difficult people in your life.  

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About the Author

Ben’s first publication, How to Deal With Difficult People, relies on his professional experience and academic background. With nearly 20 years of entrepreneurship under his belt, he is involved in multiple business ventures, including his role as founder and CEO at Walk-In Notary. He attained a Psychology degree from the University of Guelph and a law degree from the University of Western Ontario. In addition to his professional and academic interests and achievements, Ben is also a prolific artist, having released many musical, artistic, and other works. He is a deep thinker that seeks to combine seemingly disparate ideas into cohesive frameworks that will help us understand an increasingly complex world. Ben lives in Burlington, Ontario, Canada.